DATA PROTECTION & PRIVACY
New European legislation from the end of May 2018 is designed to give everyone more understanding and control of their personal data.
Here is an explanation of how we at Regent Studios collect data and manage it as part of the business: what we keep, what we share and what we don’t.
In brief, as part of our business we collect customer data in four ways: Through online advertising campaigns including social media Through our website Through an email newsletter sign-up Via telephone or face-to-face enquiries We collect and keep your name, address, email address and phone number so we can contact you with regard to your booking or orders. Your data is securely stored on our premises on password protected devices.
We keep a record of payment for seven years as is required under tax law, but we do not keep or store your credit or debit card details. All card payments are managed through our third party processors: PayPal or Paymentsense.
We do not and never have sold, traded or given away customer details to third parties, and we never will.
We run an opt-in email newsletter, which includes marketing materials as well as news. For example, we might use it to send out news about latest offers.
Customers of Regent Studios are automatically opted-in to our newsletter, any customer wishing to be removed can contact us and we will remove them from the mailing list straight away.
We use Mailjet, a third-party email newsletter management company, to run our email newsletter. Subscribers to the newsletter can opt-out easily using the opt-out button at the bottom of the newsletter.
Any subscriber who opts-out is deleted and no record is kept.
We do not, never have and never will sell or share our email list with third parties.
Regent Studios has social media channels including Facebook, Instagram, Twitter and YouTube. As part of our business we sometimes use targeted advertising and ‘promoted posts’ to direct promotional content at the friends and fans of the facebook page. An individual’s privacy controls and opt-ins for this are all managed through their own individual social media accounts.
We use anonymous cookies – small bits of tracking data – across all our websites to allow Google Analytics and the websites to function correctly. Users can refuse to accept cookies and can control them through their web browser.
Under the law you can ask to see the data we hold on you any time, for free. Please contact us with your full name, address and your email address and we will send you the data within 30 days.
We are committed to respecting and protecting our users’ and subscribers’ data. If you feel your data has been compromised at all, please contact us as soon as possible.
By booking a photo shoot with Regent Studios, you agree to the terms and conditions above.