YOUR APPOINTMENT Please arrive on time for your appointment. If you are running late, please let us know as soon as possible by calling 01926 257030. Please be aware that time available for your photo shoot may be shorter due to the delay.
If you need to amend your photo shoot booking please contact us giving at least 48 hours notice. Failure to do so may result in an additional booking fee being charged.
PAYMENTS You may complete the payment via secure online link, phone, debit/credit card or cash. It will normally take 2-3 weeks after the payment for you to receive the products.
RETOUCHING OF IMAGES We will normally perform basic image editing such as adjusting exposure, saturation, brightness, contrast, sharpness, changing the size and shape of the image, etc. Should you require extra retouching of your images e.g. removing blemishes, dry skin, etc it will be subject to an additional charge based on an hourly rate of £20 per hour.
OWNERSHIP OF IMAGES Should you purchase a high resolution digital image from us, then we will grant you re-production rights for your own use.
We may wish to display your images in our studio, website, Facebook page and use them for promotional material, such as leaflets, signs and adverts. However, we will always ask your permission before doing so.
DATA PROTECTION & PRIVACY
New European legislation from the end of May 2018 is designed to give everyone more understanding and control of their personal data. Here is an explanation of how we at Regent Studios collect data and manage it as part of the business: what we keep, what we share and what we don’t. In brief, as part of our business we collect customer data in four ways: Through online advertising campaigns including social media Through our website Through an email newsletter sign-up Via telephone or face-to-face enquiries We collect and keep your name, address, email address and phone number so we can contact you with regard to your booking or orders. Your data is securely stored on our premises on password protected devices.
We keep a record of payment for seven years as is required under tax law, but we do not keep or store your credit or debit card details. All card payments are managed through our third party processors: PayPal or Paymentsense.
We do not and never have sold, traded or given away customer details to third parties, and we never will.
Email Newsletter We run an opt-in email newsletter, which includes marketing materials as well as news. For example, we might use it to send out news about latest offers. Customers of Regent Studios are automatically opted-in to our newsletter, any customer wishing to be removed can contact us and we will remove them from the mailing list straight away.
We use Mailjet, a third-party email newsletter management company, to run our email newsletter. Subscribers to the newsletter can opt-out easily using the opt-out button at the bottom of the newsletter.
Any subscriber who opts-out is deleted and no record is kept.
We do not, never have and never will sell or share our email list with third parties.
Social Media Regent Studios has social media channels including Facebook, Instagram, Twitter and YouTube. As part of our business we sometimes use targeted advertising and ‘promoted posts’ to direct promotional content at the friends and fans of the facebook page. An individual’s privacy controls and opt-ins for this are all managed through their own individual social media accounts.
Cookies We use anonymous cookies – small bits of tracking data – across all our websites to allow Google Analytics and the websites to function correctly. Users can refuse to accept cookies and can control them through their web browser.
Your Rights Under the law you can ask to see the data we hold on you any time, for free. Please contact us with your full name, address and your email address and we will send you the data within 30 days.
Our Commitment We are committed to respecting and protecting our users’ and subscribers’ data. If you feel your data has been compromised at all, please contact us as soon as possible.
By booking a photo shoot with Regent Studios, you agree to the terms and conditions above.
**Regent Studios are operated by Regent Imaging**
(please leave a message if your call goes to voicemail as the team may be busy in photo shoots, we will usually contact you within an hour)